Cancellation Policy

1. Standard Cancellations

We understand that plans can change. Cancellations made 30 days or more before the date of travel will receive a 100% refund, minus any non-refundable booking fees for flights or specific hotels.

Cancellations made between 15 and 29 days before travel will incur a 50% cancellation fee on the total package cost.

2. Late Cancellations & No-Shows

Cancellations made within 14 days of travel, or no-shows on the day of arrival, will not be eligible for a refund. The full package amount will be forfeited.

3. Peak Season Bookings

For travel during peak seasons (such as Tulip Festival in April, or Christmas/New Year holidays), a stricter cancellation policy applies. Cancellations must be made at least 45 days in advance for a full refund.

4. Cab Bookings

A cab booked on its own, without a tour package, is confirmed by an advance payment. It can be cancelled free of charge up to 24 hours before the pickup time, and the advance is refunded in full as set out under Refund Processing below.

Cab fares include fuel, the driver, tolls and parking. GST is charged in addition to the fare. A cab that is part of a tour package follows the package terms above.

5. Refund Processing

All eligible refunds will be processed to the original method of payment within 7 to 10 business days after the cancellation is confirmed by our team.

6. Contact Us

To initiate a cancellation or request a refund, please contact your dedicated travel consultant or email us at info@poisetravels.in with your booking reference.